Our Return Policy
A Return Merchandise Authorization (RMA) number is required for all returns. Contact Customer Care to request your RMA at firstname.lastname@example.org (for wine orders only, please email email@example.com) or call 800-710-4304, Monday-Friday from 10am - 8pm ET and Saturday-Sunday from 11am - 5pm ET. Because we process orders so quickly, we are not able to cancel or make changes to existing orders.
- All returns must have an RMA number
- All returns must be made within 30 days from the date of purchase
- Merchandise must be unused and in original packaging
- Refunds may only be issued to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.
- Gift recipients may only return their gift for a gift card
- Club Tienda products may not be refunded
- Shipping and handling charges are non-refundable
- Products purchased at our Williamsburg retail store may only be returned at the store. Returns meeting the above conditions will be processed by La Tienda within approximately 10 business days of receipt at our facilities.