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Home / Support / Returns

Our Return Policy

If you have an issue with a product we will do our best to take care of the problem quickly.  Please carefully read our Return Policies below to help us make the process as smooth as possible.  A Return Merchandise Authorization (RMA) number is required for all returns. Contact Customer Care to request your RMA at support@latienda.com or call 800-710-4304, Monday-Friday from 9am-8pm ET and Saturday-Sunday from 12pm-6pm ET. Because we process orders so quickly, we are not able to cancel or make changes to existing orders.

Return Policies:

  • All returns must have an RMA number
  • All returns must be made within 30 days from the date of purchase, regardless of best-buy date on packaging.
  • If possible, please send photos of damaged items to expedite your return.
  • Merchandise must be unused and in original packaging
  • Refunds may only be issued to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.
  • Gift recipients may only return their gift for a gift card
  • Shipping and handling charges are non-refundable
  • Products purchased at our Williamsburg retail store may only be returned at the store.
  • Returns meeting the above conditions will be processed by La Tienda within approximately 10 business days of receipt at our facilities.