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Home / Support / Shipping Information

Shipping Options Read in Spanish

$9.95 FLAT RATE SHIPPING


Ship your entire order of non-perishable goods for a flat rate of $9.95! Ship as many items as you like marked SHIPS FOR FLAT RATE to a single address in the lower 48 U.S. states! Flat rate shipping is not available in Canada, HI, AK, PR or other areas outside of the lower 48 U.S. states. Learn more

Hawaii, Alaska, Puerto Rico and Guam?

We also ship to these fine destinations! Shipping fees are based upon order weight and whether your order contains perishable items.

What About Canada?


We love Canada! Order non-perishables to your heart’s content and we will ship them all to a single Canadian destination for a flat fee of $25. Some day Canadian customs will let us ship perishables to you! Until that day comes, please select from the products labeled with the Canadian flag.

FREE SHIPPING for APO/DPO/FPO Addresses!

As a special thank you to all of our military serving overseas, SHIPS FOR FLAT RATE orders shipping to APO/FPO addresses will ship for FREE! Regrettably we cannot ship perishable items to APO/FPO since freshness cannot be guaranteed.

Special Care Flat Rate Shipping, $14.95

We take special care to ensure your perishable items (like cheeses, frozen goods) will be delivered cold and at the peak of freshness. They are marked with a blue snowflake symbol and we pack them carefully in a re-usable packaging with ice packs. Special Care Flat Rate is $14.95 for most states east of the Mississippi River (AL, CT, DC, DE, FL, GA, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV).

All other states will be offered regular non-flat rate shipping options during checkout. If you do not qualify for the $14.95 shipping option, you may save money by placing a separate order for perishable items, especially for large orders.

NEED YOUR ORDER FAST?

Need your order sooner? You are welcome to upgrade your shipping service during checkout!

OTHER FEES

Shipping to a Virginia resident or have a Virginia billing address? There is a state tax to pay, since our company is based in Virginia.

Signature Charges: Any shipments containing alcohol require a charge of $4.95 for an adult signature.

INTERNATIONAL SHIPPING


La Tienda ships from the U.S. to Canada, Guam and Puerto Rico. We also offer FREE SHIPPING to FPO/APO/DPO addresses via U.S. mail, perishables excluded.

There are some items that can't be shipped internationally, either because of customs laws or because they are perishable.

We do not deliver to Europe or the UK. For UK deliveries, we recommend Brindisa.com, the premiere source for Spanish food in the UK (we are big fans of Brindisa, but we are not associated with them or responsible for any transactions you may have with them). We are also looking for an excellent partner for delivery to the rest of Europe, and will let you know when we find a resource we can recommend.

QUESTIONS?

We would love hearing from you! Call us at (888) 331-4362 (M-F, 9-5 Eastern Time) or email contact@tienda.com.

SATURDAY DELIVERY

Saturday Delivery service is available on our website on days when it is applicable.

SHIPPING CHARGES

Shipping charges are based on our providers’ shipping rates and the cost of carefully packing your order.

A CHECK OR MONEY ORDER?


We accept checks or money orders by mail. If you are ordering by check or money order, please follow the normal procedures for ordering online. On the last page of the ordering process, you will be given a full invoice of your order, including shipping, which you may print and send with your check or money order. Please call us at (888) 331-4362 or (757) 566-9606 with any questions.

AVAILABLE SHIPPING METHODS

Flat Rate Shipping - 2 to 7 business days (depending on your location - we are shipping from Virginia)
3 Day Select - 3 business days
2nd Day Air - 2 business days
Next Day Air - 1 business day
2nd Day Air Saturday - 2 business days (ships on Thursday only for Saturday delivery)
Next Day Air Saturday - 1 business day (ships on Friday only for Saturday delivery)
US Mail - 3 to 7 business days (APO/DPO/FPO)

SHIPPING TIMES

We pride ourselves on how quickly we process orders. All non-perishable orders are processed and shipped within one business day, except during the two weeks leading up to Christmas, when an additional business day for processing may be required. Orders containing perishable products placed after noon EST on Wednesday may be held to ship the following Monday, if your perishable order cannot be guaranteed to arrive by Saturday with your chosen delivery method. This protects the quality of your products. Please contact our Customer Service Office at (888) 331-4362 if you would like to expedite your perishable order.


 

Opciones De Envío Read in English

De lunes a viernes todos los pedidos efectuados antes del mediodía serán enviados ese mismo día hábil.

ordinario: 2 a 7 días hábiles (dependiendo del lugar de entrega – nuestros envíos se realizan desde Virginia). Podemos hacer envíos ordinarios en 2 días a Miami y a NYC. A Los Ángeles llevan aproximadamente 5 días.

Correo aéreo en 2 días – 2 días hábiles, garantizado.

Correo aéreo en 2 días – 2 días hábiles, garantizado.

Correo aéreo 24 horas – 1 día hábil, garantizado.

Correo aéreo 48 horas Sábado – 2 días (envíos los jueves sólo para entregas en sábado)

Correo aéreo 24 horas Sábado – 1 día (envíos los viernes sólo para entregas en sábado)

Correo Postal – 3 a 7 días hábiles (Sólo para APO – FPO)

(Las ordenes recibidas después de las 12:00PM, serán procesadas el siguiente día laboral.)


Horarios de Envío

Nos enorgullece la rapidez con que cursamos sus pedidos que son enviados en el plazo de 24 horas y a menudo el mismo día en el que Ud. realiza el pedido. Las únicas excepciones serían condiciones meteorológicas extraordinarias o durante épocas de extremo volumen de negocio. Si desea su pedido antes del fin de semana, probablemente necesite hacer uso de nuestros servicios de entrega de sábado, disponibles en ocasiones y según las necesidades en nuestra página web (véase OPCIONES DE ENVÍO más arriba). Si su pedido incluye productos perecederos y nuestro servicio normal no garantiza su llegada antes del fin de semana podemos vernos obligados a retener el pedido hasta el próximo lunes.

Entregas en Sábados

El servicio de Entrega en Sábado está disponible en nuestra página web en las ocasiones pertinentes. Lamentamos que no efectúe entregas los domingos.

Cargos por Envío

Los cargos por envío están basados en las tarifas de envío de mas un cargo adicional debido al esmerado empaquetado de su pedido.

Envíos Internacionales

La Tienda efectúa envíos a Canadá y Puerto Rico. También efectuamos envíos a direcciones FPO/AE a través de correo postal (nuestro carro de compra electrónico acepta estos pedidos).

Existen algunos productos que no pueden ser enviados a direcciones internacionales por motivos tanto de leyes de aduana como por ser perecederos.

Pedidos Abonados por Cheque o Giro Posal

Aceptamos cheques o giros postales por correo. Si va a hacer su pedido abonándolo por medio de cheque o giro postal, siga el procedimiento normal para hacer su pedido electrónico. En la última página del proceso, se le mostrará un albarán completo de su pedido incluyendo el coste del envío. Imprima dicho albarán y adjúntelo a su cheque o giro postal. Si encuentra algún problema, por favor llámenos al 888 331-4362.