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Our Return Policy

A Return Merchandise Authorization (RMA) number is required for all returns. Contact Customer Service to request your RMA at or 888-331-4362, Monday-Friday from 9:00am-8:00pm ET and Saturday-Sunday from 10:00am-8:00pm ET.

Because we process orders so quickly, we are not able to cancel or make changes to existing orders.

Return Policies:

  • All returns must have an RMA number

  • All returns must be made within 30 days from the date of purchase

  • Merchandise must be unused and in original packaging

  • Refunds may only be issued to the original form of payment. Your credit card company may take up to 10 additional business days to post the refund to your account.

  • Gift recipients may only return their gift for a gift card

  • Club Tienda products may not be refunded

  • Shipping and handling charges are non-refundable

  • Products purchased at our Williamsburg retail store may only be returned at the store.

  • Returns meeting the above conditions will be processed by La Tienda within approximately 10 business days of receipt at our facilities.

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