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Some of our customers have taken the time to write and we'd like to share those letters with you.
"Just received my order about an hour ago and immediately made coffee with the torrefacto. Ay Dios Mio... what a difference! I used my espresso machine and man, what a cup of coffee it was." "I had not eaten the "mantecado" cookies since 1988 and have longed for their taste. The cookies reminded me of my holidays in Spain, Spanish friends and family." "Thank you! Thank you! I am a Spaniard living in Atlanta and can finally prepare authentic Spanish dishes for my family, without having to wait to go to Spain to pack my suitcases with products." "I really enjoy getting these updates and recipes. I don't try all of them, but I love the ones I've prepared. Thanks for the wonderful opportunity to try new things and expand our horizons!" "I have been having a hard day, and I cannot tell you what it means to me to have someone do something nice. I love La Tienda! Gracias!" "I have no questions, only praise. Your products are absolutely fabulous. Every time my father sees a box with your sticker on it he becomes the little boy at Christmas. Everything has literally brought tears to his eyes. You have become part of us. Muchísimas gracias por todo."
-M. Rubio "I just have to tell you how maravilloso your site and products are!! Such unique, beautiful items, timely shipping (and packed excellently), and very nice pricing" "It is so refreshing to find an American-born family that has experienced all the wonders Spain has to offer and has incorporated these traditions and experiences into day to day life, as well as business." "I've just received my order. Thank you for the prompt delivery. Having just spent almost four weeks in a tug-of-war with another web vendor over delivery of some food items, I really appreciated the speedy service." "I just received my order and I am thrilled! Your service is incomparable! LaTienda.com is nearly as delightful as a trip to Spain. I will recommend LaTienda.com to my friends. Thank you!"
- Dorothy Black "I am thrilled with the quality of your goods - from the sausage to the sherry vinegar (the best!) to the serrano jamon. I am totally sold on the products you provide! Muchas gracias!"
-L. Nielsen "I have looked everywhere for authentic Spanish food and recently stumbled upon your website. I placed my order on Thursday and received it Friday. Needless to say, my husband and I had a wonderful dinner. Everything was exactly as I remembered.... I just wanted to take a minute and again thank you for making my memories come alive of my family and the food we used to share. Sincerely,"
-Susana "I am from Spain so can you imagine what is my first concern? Food, of course. Thanks, Thank you, many thanks; I love you, now I can say I love America!!!!"
-R. Creus "Thanks for the service you guys are providing. I've looked everywhere, and you guys are the only ones that carry this type of authentic Spanish cuisine and it is great! My girlfriend's family is coming for Christmas from Spain and I know that your chorizo and olives will keep them from getting homesick."
-Thanks again! "One of the delights of Spain is the food; I am so excited to share these treats with my high school students and friends. THANK YOU so much for having your business."
-S. Wolter "I want to thank you for making the products and foods of Spain accessible to people here in the United States in a dignified, respectable and affordable way. Even now, when I smell Nenuco colonia, I think of my grandmother and how loving and caring she was toward all of us."
-G. Fernandez-Teijeiro "We are so excited that we found you. We did a random search on the Internet for Spanish food and your site came up. I recently took a trip to Spain in May. I was craving chorizo and jamón, and now I have a place to order it from. Thanks again, I loved cruising your web site."
-A friend "I just received my order I placed at LaTienda.com. Thank you so much! Unfortunately, even though I live in New York, and work in Manhattan, I can't find that many products of Spain. Thank you for making me feel at home. Kindest regards,"
-I. Minguez "Wow! When it comes to customer relations, you are as good as your ham! Thank you for all the information."
-C. Sowers "I just wanted to send an email commending you on your great customer service. Any question I had, no matter how many times I had to call, your customer service was nothing less than impeccable! Thanks for all the help. Best..."
-A. Srednicki, Detroit "I am really impressed with how La Tienda is growing and how you've listened to the suggestions of your customers."
-R. Brock "¡Muchisimas gracias por una página web tan interesante y tan útil! No sabéis cuánto aprecio la oportunidad de conseguir productos verdaderamente españoles (como Dios manda, pues) y os deseo éxito continuo con el negocio. Un fuerte abrazo,"
-Jeffrey "As a loyal La Tienda customer, I just wanted to say felicitaciones on your expanding business! I am happy beyond words to have a way to bring a little bit of Spain to me while I'm unable to go to Spain. This feeling is only made better by knowing I am supporting a family-run business, one that demonstrates in every monthly newsletter a profound appreciation and deep love of a country that I miss dearly. Vuestra amiga"
-R. Cooper "Today we received our order of jamón serrano and chorizo picante. I was out doing some work in our barn, which is a couple hundred yards from our house, and when my wife called for me to tell me that the order had arrived, I went running toward the house! I couldn't believe when I opened the package of jamón how the aroma that came out reminded me of the jamones we used to buy in Spain. And then I tasted it -- well, it didn't bring tears to my eyes, but when I closed them, I could have sworn that I was back in the "madre patria"!"
-Kellie and Tony "Hola!! I wanted to let you know how happy we were with everything. The quality of your meats is excellent. My husband, a madrileño, felt as if he were back home again."
-D. Marques "Yesterday I received another great order from your online store. Thank you for the fast delivery, careful packing, fair shipping price, and, most of all, the wonderful ingredients. I agree with a recent Food and Wine reference to the high quality of your products."
- D. Parks "I would like to compliment La Tienda for your outstanding customer service. La Tienda went above and beyond the call of duty in swiftly responding to and correcting my problem. I was amazed at how fast you came to a resolution of my concern and how swiftly La Tienda moved to rectify the situation.
Your activity ranks you right up there with Dell, Land's End, L L Bean and Target as a number one customer service firm. Our company could learn a lesson from you in customer service." "I just visited your "tienda" and I must say I LOVE IT!!!!! I am very happy to see your great selection of authentic Spanish foods and I absolutely love the way you agree with me that Spain is a very special place indeed."
All the best,
Francisco
"I just wanted to write to thank you for providing such wonderful product good and service. I will definitely be ordering from your site again and I have been telling everyone I know about it. It's nice to support a small family run company (my dad owns his own company as well). Thanks for everything." "Had to tell you of our tailgater Saturday at Oregon/USC football game. Had your largest pan with burner there for the first time. Did a smoked chicken/sausuage paella on the big boy.
This was a huge hit. Folks had never seen a pan this large, we have tons of people coming over and commenting on the paella and equipment. Many people have been to Spain and Europe and were familiar with paella but agreed ours was better than the original. I bet we fed almost 40-50 people with this one pan. A great tailgate addition to our BBQ stuff. Thank you for helping me one up my foodie friends."
"I still cannot believe how well packaged the order was. The sobrasada was excellent -- every bite we take we can't believe we are enjoying it here in NJ. Our finicky daughter couldn't believe she could eat fuet sausage here and not only in Spain." "I just wanted to say thanks for the great service and for bringing to the U.S. these wonderful products from Spain." "I want to write a note of extreme thanks! UPS just came and delivered the star ingredient for tomorrow's thanksgiving meal. I'm now able to start assembling and preparing for the final touches tomorrow."
"My order arrived exactly on time, in excellent condition, and the items are exactly as advertised! I wish I could share a picture of my Dad's face when he enjoyed a piece of your sublime date cake. Thank you; YOU have made my family very happy!" "Somehow I stumbled upon your website while searching for Christmas gifts. For 12 months I studied in Spain and finally just last summer I guided my two brothers on a trip throughout the country, including La Fiesta de San Fermin in Pamplona! I can't wait to ee the looks on their faces when they open their X-Mas gifts of ZZZ wine botas and chorizo! It will definitely bring back great memories! Thanks for offering such great products!"
- L. Hepp
"I'm currently on my third deployment here in Iraq. I've introduced several of my colleagues to Jamon Serrano, I don't imagine they'll settle for anything less now." "I lived in Spain eight years and miss it terribly. How wonderful to have La Tienda." "I would like to complement you for the variety of products, quality and design. It is like shopping in a real Spanish store." "Just a note to let you know I received my order (first time) and I was duly impressed - with the products and your service. Clearly, you have your act together. Will be coming back!" "Your website is as beautiful, colourful and as tasty as a delicious Paella." "I come from a little village just outside of Santiago de Compostela I was so pleased to see your website and have all these beautiful products available from the world with which I am familiar." "I received the order of cheese today. Thank you for your prompt shipping and great packaging!! It is nice to do business with you!" "We just opened the Paella Gift Kit for 6 and are so impressed with the packaging and the whole presentation! Just lovely! It's so nice to see a company doing the very best and impressing customers--how rare! Thanks for a wonderful, thoughtful job." "Hola. Thank you for such a quick delivery. Everything looked wonderful. We are having a little family get together and will enjoy some tapas wine and conversation about our last trip to visit family in Almeria España. Once again, Muchas Gracias" "I just wanted to let you know that I am extremaly satisfied with your products quality, fast delivery, and well packaged products. You are the lead company in delivering satisfaction, and quality products from Spain. Keep up the good work!" "I am an Australian born Spaniard who now lives in the USA, and it gives me such a wonderful feeling in my soul that I can have the foods of my childhood here on my American table. As I teach my 2 toddler sons about their heritage, they can taste the essence of Spain thru the foods that bring loved ones together at the table. Muchas Gracias" "Buenas! Thank you from the bottom of my heart for having such an amazing business. I have lived here in the USA for a very long time but ALL of my family is back in Spain, where my heart is. Your online store has been a true godsend." "When I told my parents about your website, they were fascinated and a bit intrigued. They really did not believe that anything purchased outside Spain could ever compare with the original, especially the jamón serrano, until I showed them your catalog and website. They were truly impressed." "I want to thank you for falling in love with my country...and above all with the south where I come from, and also thank you the excellent job you are doing as ambassadors of my country in the United States." |  "This is my third order. I am really impressed with your company, the quality of products, and service. I wish you many years of success. Thanks" "I am a new customer and have been receiving your emails of specials, etc. I just want to tell you how much I enjoy "Reflections of Spain". I have not been to Spain but your articles portray life that is exciting, enchanting and very appealing. Spain sounds like a country I would very much like to visit."
"I moved to the US two years ago, and heard about you soon after my arrival. Believe me if I tell you that knowing of your existence and browsing your catalog of products made me feel so good! It worked as some sort of antidote for homesickness." "You make us Spaniards away from Spain feel proud of our cuisine and traditions, not to mention you make us veeery hungry too. When I made my first order to prepare food for my birthday. It was a very satisfying experience for me and for all my guests. They adored the jamón and the croquetas I made with it."
"Thank you very much for your prompt and, amazingly, human response...Lesa is not a computer thank heaven....Richard" "You have the best and most diverse collection of recipes I have seen anywhere (including cookbooks!)" "Yesterday was our parents' anniversary, and my sister and I decided to cook an array of tapas for them. ..All of our recipes came from your site, and all were fabulous!! We dined on croquetas, stuffed peppers, garlic shrimp and bread with mushrooms and alioli. MUY DELICIOSO!!! MUCHAS GRACIAS!!!!"
"My family and I are in the process of enjoying our first Iberico chorizo, received about two weeks ago. It is, truly, a delicious delicacy. I'm going to have to re-order much sooner than expected!" "Es una gran alegria para mi que vosotros tengais vuestra tienda. Y siento un gran orgullo cuando leo vuestras narraciones de vuestra experiencia en España. Por eso me gusta mucho ver que vosotros conoceis el pais y os gusta, y que sabeis apreciar las cosas buenas de alli. Un abrazo y gracias otra vez."
"How absolutely ecstatic my husband and I are with your site, your service, your quick responses to questions, everything. Keep up the good work and know that people like me and hubby are out here telling everyone we know about you!" "Thank you very much for your service on my order. You handled my additional request very well and everything I ordered got here today. I will count on La Tienda for future orders of Spanish products. You are doing an outstanding job." "While living in the US in the early 1990's, I didn't see too many true Spanish restaurants or supermarkets selling Spanish goods - thank goodness for the internet and your determination to make it succeed!" "I have lived in the US for 30 years, and never in a million years I would
have thought I would get food ingredients from my Beloved Country. My family loves it. You make Spain proud!! Our traditional recipes are our treasured heritage -- you make it possible for us to pass them down to our children.
Muchisimas Gracias de Todo -- Corazon!!"
"WOW! I just received my package today. We couldn't wait for Christmas to sample the Polverones and I made the churros and chocolate at once! It brought me back 22 years ago to my time in Granada. Now, I get to share these wonderful treats with my children. They loved it all! Thank you so much!?" -Anita, NC "You guys are great - indeed, it's a great company. I went to school in Spain and lived in a house I bought in Alicante for years. I miss it terribly but at least I have LaTienda!" "Your well thought out products and web site are tops. Keep up the good works and you have a customer for life." - JF Fuentes, Jacksonville, FL "Thank you so much for bringing us a little bit of Spain with all its richness and marvelous flavors! We are so fortunate to have found you on the Internet." - Jose Y Susana. "With all the holidays passed,it is high time to thank you for your wonderful service. I only order simple items but they are so greatly appreciated. Your prompt delivery should be almost a law for others. Your company is what online shopping should be." --Irene
"Absolutely incredible customer service! Thank you for your speedy delivery. Everything arrived in perfect condition." - Renee "You have no idea how happy I was to find this site. I work at the USN Test Pilots School. The new class has a Spanish Helicopter Pilot. Now I can help him and his family with their adjustment to the States. A little taste from home always helps." "My husband and I just opened a jar of this nectar of the gods tonight for cena and between the two of us and a spoon, ate almost the entire jar this evening. This is the BEST tomate frito I have ever tasted! I will be buying more jars to share with my food enthusiast friends, because they will be simply amazed at the rich, sweet flavor. Unbelievably great! Bravo!!"
"Recently I received my order of your Spanish coffee. I have reordered another 5 lbs. Other coffees just don't taste good now!" "I received the packages on time and in perfect condition…Your website is beautiful and the best I have ever seen, very informative and entertaining. It just makes me long for Spain even more. Your products are tops." - Julia "Every company no matter how good makes mistakes from time to time. I believe the true character of a company is revealed in their mistakes and how they handles them. Your folks really did a top-notch job of handling this. I can guarantee when it comes time to restock the cupboards on any of our Cola Cao, my first step with be LaTienda.com"
"Thank you for your prompt response to my e-mail. I had made a mistake on an order and contacted you and it was fixed right away. I am very impressed with your service and will continue to order with you. Thank you again."
-- Angela "I have been living in the States for 3 ½ years, due to my husband being in the Army. I am from Spain and I cannot imagine life without my Spanish products! I was lost for a while until a friend from Spain told me about La Tienda! I was thrilled! It is amazing to have a little taste of home here in the States. It makes my yearning for Galicia not so bad!" -Ana "I want to compliment you for your outstanding customer service.
I appreciate how quickly you responded to and resolved this situation. I will admit I was dreading the thought of having to repack everything back into the box.
If this is an example of your business practices, I will certainly be back. Thank you again."
- Patti "Your newsletters makes me proud of being a Spaniard and proud of loving the USA as much as I do. After 15 years living in this country I have to say, I adore Spain as much as I've come to admire, respect and LOVE the USA and its people. Muchos besos, Maria" "I wanted to let you know, my mother has not been able to have Chorizo in years. I bought some from you for my mother to try. This is the ONLY real chorizo she will eat and she loves it! Thank you for letting me give my mom back her memories as a child." "We received our second order from you, and we are very pleased with the quality, attentive service, and pride in packing that you provide. We buy a lot on the internet, but you are head and shoulders above most, if not all merchants we deal with."
- Peace to you, Richard Sanabia "I received a package from you recently, which included fuet, sobrasada, salchichon de Vic, jamon serrano, cheese, and coffee. I am from Spain, but haven't been there for 8-9 years. I've been in the U.S. for 20 years. ALL the products were fantastic!!! I can't believe most of them were made in the U.S.! They taste exactly as they do in Spain! I'm in seventh heaven!!! How do you manage to achieve such wonderful replicas?
Thank you, thank you, thank you!"
Enrique "This is only my second order from your company but I had to write to say that your service is fantastic - not to mention your product line!
I first had authentic Paella while in Spain this last summer cooked by a friend and knew I had to try my hand at it when I returned to America. Your products, including the Paella pan I ordered, made my first attempt a huge success!
I'll definitely be shopping with you in future!"
Donna "I love your store! I’m actually on my way to Madrid from Germany. My husband is in the military and we have been stationed in Germany for over 5 years. Every Christmas and on my Dad’s birthday I’m able to share the wonderful food I can find here thanks to you. Service is always great and the food is always fresh. You guys are doing a great job. Thanks again.
Happy Holidays!" Gabriela "I just wanted to say thank you! I got my order the NEXT DAY (I only got priority shipping), and at Christmas time, the busiest time of year for ordering through mail. Your products are excellent and made my Mom's Christmas super special. Thanks again!"
S Cogbill, Wilmington DE
"What can we say? Our first order with you has been the most delightful experience! I have never seen such fine quality packaging and fast shipping, and the food and wine items are SUPERB! You and your company deserve every accolade you receive, and please add our voices to the chorus of cheers for one of the BEST online experiences we've ever had. You can rest assured; we will be back for MORE." Sincerely, Gary & Judy “It is rare to find all the elements that make an online shopping experience so exciting, but you and your family have clearly accomplished this. The sheer number of delectable treats you offer leaves us in awe!” Gary & Judy “Finally, someone sells the genuine articles…Your products were just as I'd remembered - as they should be, coming from the original source. ” - Joseph R., Dover, FL "Your customer service is just outstanding. My husband and I just finished talking with Raquel who was patient and helpful and has a great laugh, besides. Thanks for the great products. And thanks for the great people you have working for you."
Exeter, NH “We went to Spain for the first time this past October and really loved it, so much so, I decided to order a package of Tapas for my husband as a present. Every item was so fresh and delicious; it felt as if we were back in Spain.” - Jan “I placed an order with your company and am extremely impressed. The product quality is excellent and the delivery time exceeded my expectations. I will definitely be ordering again! – Cheers.” John, Ontario “I want to congratulate you in many ways. First of all La Tienda is a little extension of Spain for all the Spaniards who crave for Spanish food; the best way to accomplish it is by ordering at La Tienda. Your organization is complete in every way, professionalism, fast service, and good customer services.” Balbina Alvarez "Gracias, Tienda! As usual, my order was handled expeditiously and I am now enjoying it. I love the fact that I have Tienda in America to relive the wonderful time I had in Spain."
Con mis felicitaciones,
Trinidad
"Thanks for all your help, my husband and i both agree you have the best customer service we've ever dealt with. This is our first order, and i'm sure many more will come as it's a lot cheaper than going to Navarra!!!
Thank you soo much!" -Nansea
"I received my first order from La Tienda and I just had to write to let you know how thrilled I am. The products are exactly as described and I have never received a shipment that was packed so well!
I will definitely order from you again."
Roberta Janasz
Hazlet, NJ "Just wanted you to know that your Valor chocolate tabs are the best flavoring I've found yet in homemade stout & porter beers (not too oily, chalky, bitter or sweet like other brands). Of course they still make a mean "taza" and "La Chinata" smoked paprika is still your MVP in this house, but thought you'd want to add this to Valor's many virtues. Thanks for the mussel recipe & the cool article on Galicia & the sea. My Portuguese friends from down in SE New England second the emotion." -- Dan "My husband loved the piquillo stuffed olives so much he was disappointed that I only had one jar of them. I promised to buy him more...so I just placed another order, and found some other goodies to go with it. Buying from La Tienda brings back fond memories of the time I spent living in the Basque country of Spain in the early '80s. :-)" -- E Galbreath, CA
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